Orders will always be shipped as soon as possible. All products sold at shop.gandsans.com are handmade or printed in limited quantities, at a small scale and take their time. Although we usually have a stock, we might have to print what you ordered specifically and shipping might be delayed, up to two weeks after your order is placed. If this is the case, we shall contact you and inform you about the situation as soon as we can. Since most of the process are artisanal, each specimen is different. Small imperfections are what make the items unique.
If you have any doubts about shipping, please contact US at firstname.lastname@example.org.
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. Final sale or discount sale items cannot be returned.
Your item must be in the original packaging. You can return your product for a different product, or a refund to the original payment method, excluding original shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your method of payment issuer's policies.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at email@example.com.